Refund policy

Ceyura — Return & Refund Policy

Thank you for shopping at Ceyura (www.ceyura.com). We stand behind the quality of our skincare products and want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

• Return Window
  30-Day Policy: You have thirty (30) days from the date you received your item to request a return. Requests made after this period will unfortunately not be eligible for a refund or exchange                                                                                         
• Eligibility Criteria for Returns
  To qualify for a return and a full refund, please ensure that:
  The product is in its original packaging (including the box).
  The item is unused, unaltered, and in the same condition that you received it.
  You have the receipt, invoice, or proof of purchase.                                                                        
  Note on our Products: Due to hygiene and safety regulations, we cannot accept returns for products that have been heavily used, opened, or tampered with, unless the product arrived damaged or defective.
                                                                                                                             
• Damaged, Defective, or Incorrect Items
  Your satisfaction is our priority. If your product or any other item arrives damaged during transit, defective, or if you received the wrong product:               Contact us immediately at contact@ceyura.com                                                  Provide your order number and attach a clear photo of the damaged item and its packaging.
  We will evaluate the issue right away and arrange a complimentary replacement or a full refund.                                                                                                                    
•  How to Initiate a Return
  To start a return process, please follow these steps:
  Step 1: Send an email to our support team at contact@ceyura.com with your order number and the reason for the return.
  Step 2: Our team will review your request and send you the detailed return shipping instructions and the appropriate return address.
  Step 3: Pack the item securely and ship it back to us using a trackable shipping service.
                                                                                                                                       Please note: Unless the return is due to a product defect or a shipping error on our part, customers are responsible for paying their own return shipping costs.                 
  
•  Refunds Processing
  Inspection: Once we receive and inspect your returned package, we will send you an email to notify you that we have received your item and confirm whether your refund has been approved.                                                                                       
  Approval & Timeline: If approved, your refund will be processed automatically, and a credit will be applied to your original method of payment (credit card, PayPal, etc.) within 5 to 10 business days, depending on your bank's processing times.                                                                                                                                
  
• Contact Us
  For any questions regarding our Return & Refund Policy, please reach out to us at:
  Website: www.ceyura.com
  Customer Support Email: contact@ceyura.com